We accept all Motorcycles, Cars, MPV, Cargo Van, and Trucks that are 2010 model and above. 2009 models and below can still be accepted but subject for physical vehicle inspection. We also accept economy vehicles and all models of sedans and hatchbacks for delivery service.
Please check whether you have inputted the correct mobile number. If it’s right, you can message us on Facebook or call our Customer Care number: 09983451756/ 09278612467.
You may have disabled your GoCab App permission. To open your permission setting and enable uploading of pictures:
Log in using your previous account credentials and go to Account Settings. Edit your current details and save the changes.
Take screenshots of the errors during the sign in or log in process. Send the photos to our official Facebook page or email us at email@example.com. We will fix the problem as soon as possible.
We accept drivers with Professional and Nonprofessional Driver’s License for our courier services. However, we require our drivers to update their license to Professional after 2 to 3 months being a GoCab Driver.
The initial registration fee is ₱2,300.00, which comprise of the following:
There are two ways to top up your wallet: Bank Deposit or Over-the-Counter
Unified members can also load GoCab Wallet using their Unified Accounts.
No. You can top up your GoCab Wallet as much as you want. If you are planning to operate for the whole month, it’s a good idea to have extra funds.
Your earnings will depend on the demand, season, vehicle size, and frequency of bookings. Large vehicles like MPVs and Trucks tend to earn more because they offer more space for parcels. However, the frequency of bookings and the distance covered for each will determine your earnings. Here’s a guide to compute your projected earnings.
We accept delivery bookings in Metro Manila. But we plan to expand our operations in other major areas in the country such as Cagayan, Cebu and Davao.
There are valid reasons for drivers to cancel bookings.
NOTE: shippers can rate you poorly when you cancel bookings too often. GoCab also has a monitoring system in place, with stringent disciplinary measures for drivers who repeatedly fail our service standards.
Before receiving the parcel, always ask the shipper for the contact information of the receiver. Notify the receiver that you are on your way. If asked to deliver the package inside the building, you can ask for a parking fee (if any). But, if there’s no one to receive the parcel, notify the shipper and ask for an arrangement. You can either keep the package for later delivery or deliver it back to the shipper.
NOTE: the shipper should still pay the shipping cost and distance covered.
You must notify the shipper and receiver immediately. Report the status of your progress.
We specialize in same-day or on-demand delivery. We pick up and deliver packages door-to-door or any location in our coverage area. GoCab caters to wide array of customers such as ordinary customers, merchants, SMEs, and even companies. We deliver all kinds of parcels. From documents and dry goods up to pieces of equipment and furniture, we’ve got you covered.
Our back office operates from 9 am to 5 pm. However, you can still book drivers beyond these hours as long as there’s still a driver who still accepts booking around your area.
For now, we only accept cash upon pick up and on delivery, but we are constantly developing our system to integrate other advanced payment solutions for our customer convenience.
Yes. You can track the location and progress of the driver in real time.
You will be notified in the app once your parcel has been successfully delivered, which also includes an electronic signature from the receiver.
If your parcel failed to arrive or damaged, please try to contact the driver first to clarify the situation. If you can’t reach the driver, message us on Facebook, email us at firstname.lastname@example.org, or call our customer care hotline (09983451756/ 09278612467) to file a report. Rest assured that such problem will be handled immediately.
Yes. GoCab Drivers are allowed to cancel bookings for several valid reasons. However, if the driver cancels your booking without apparent reason, you can report the incident to our customer care hotline (09983451756/ 09278612467).
GoCab can transport goods or parcels in varying sizes and weight. Different GoCab vehicles can cater to you and your business needs.
No cancellation fees will be charged as long as the order has not been accepted by the Driver yet. Otherwise, the shipper shall be charged with the standard delivery rate.
This service will allow participating drivers to purchase items such as food, clothing, accessories,groceries, and other essential products on your behalf.
Total amount to be paid by the customers consist of:
(1) Delivery fee
(2) Purchase service fee
(3) Cost of Purchased items
GoCAb Purchase Service is available in Metro Manila, Davao.
No. Purchase service is processed immediately once accepted or confirmed by a participating Driver.
The maximum total price for Purchase service is Php1,500.00 and weight limit should not exceed the standard limit per vehicle type.
Payment method available at the moment is through Cash.
Yes, you can, so long as you coordinate the correct details to the driver and the third party will pay for the service.
You can contact the driver and coordinate the complete contact details of the receiver.
Yes, you can book anytime as long as the store is open.
Real-time location tracking is available in the Gocab App.
Your driver contact detail is available on the GoCab App, you may contact him thru SMS, Call or GoCab Chat.
Yes, all costs such as parking fees, bldg. or village entrance fees are shouldered by the customers.
No, all items must come from 1 store or pick up location only.
You may change your orders by coordinating with your driver so long as the driver has not purchased the items yet. Changing of pick up and drop off locations will require rebooking of transactions.
You may contact our Customer Support at 0998-3451756 or 0927-8612467.
All drivers will be given One Year Personal Accident Insurance which covers the following:
You can submit your personal accident claim information online. Simply complete the following form and attach the relevant documents. FPG Insurance will review your claim and if needed, a personal accident claim representative will contact you directly to confirm your claim details and request any additional information.
Unit 812 Pacific Century Tower, Quezon Ave., South Triangle, Quezon City
0998 3451756 / 0927 8612467
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